Terms & Conditions

Welcome to Onyx Mobile Detailing. By accessing or using our website and services, you agree to the following Terms and Conditions. Please read carefully before booking a service.

1. Services

Onyx Mobile Detailing (“we,” “our,” or “us”) provides professional mobile auto detailing services at customer-designated locations. All services are performed as described on our website; however, final results may vary depending on vehicle condition, age, and prior maintenance.

• Customers must provide access to a water hookup and an electrical outlet at the service location unless otherwise agreed upon in advance.

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2. Appointments & Cancellations

• Appointments must be scheduled in advance via our website, phone, or email.

• We require at least 24 hours' notice for cancellations or rescheduling.

• Cancellations made within 24 hours may be subject to a cancellation fee of [insert amount or %].

• If we arrive at the scheduled time and location and are unable to access your vehicle or begin work, a trip fee may apply.

• The $50 booking deposit is non-refundable if the appointment is canceled within 24 hours of the scheduled service.

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3. Payments

• Payment is due at the time of service unless otherwise agreed in writing.

• A $50 deposit is required upon booking, which will be applied toward the total cost of the service.

• We accept all major credit cards, Apple Pay, PayPal, and Google Pay.

• Prices listed on our site are subject to change without notice but will be confirmed at booking.

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4. Liability

• While we take the utmost care with your vehicle, Onyx Mobile Detailing is not responsible for pre-existing damage, wear and tear, or defects that may become apparent during or after cleaning (e.g., loose trim, paint chips, or weak clear coat).

• We are not liable for items left inside the vehicle; please remove valuables prior to service.

• Extreme or hazardous conditions (e.g., excessive mold, biohazards, or unsafe locations) may result in refusal of service or additional fees.

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5. Weather & Working Conditions

• As a mobile service, we rely on suitable weather and safe working conditions. Services may be rescheduled due to rain, extreme temperatures, or unsafe environments.

• If you are unable to provide a driveway or safe workspace, please inform us in advance so we can plan accommodations.

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6. Guarantee & Refunds

• We stand by the quality of our work. If you are dissatisfied, please notify us within 24 hours of service so we can address the concern.

• Refunds are issued only at our discretion and may not be available if the issue results from factors outside our control (e.g., prior damage or unrealistic expectations).

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7. Website Use

• All content, images, and text on this site are owned by Onyx Mobile Detailing and may not be copied or reproduced without permission.

• We reserve the right to update these Terms & Conditions at any time without notice. Continued use of our website constitutes acceptance of any changes.